Employee engagement
Improve how benefits information reaches and engages your team.
CITO Consult / Member & administration
Benefits understood. Not just provided.
Support around employee engagement, scheme queries, plan selection guidance and benefits administration review.
Discuss this service ↗Inside the service
Bring the member experience into focus.
CITO Consult describes a proactive approach to member support, with communications and benefit usage guidance. Its published services also cover administration reviews to help clients consider suitability and efficiency.
Ask CITO Consult about this service ↗Areas of support01 02 03 04 05 06
What the conversation can cover.
Member queries
Explore practical support routes for unresolved benefit and administration questions.
Plan selection guidance
Help employees understand relevant healthcare plan choices.
Administration review
Consider administration processes, records and communication as part of a review.
Onboarding communication
Help make key benefit information clearer to new and existing employees.
Benefit education
Support better understanding of what benefits mean in practice.
A practical start
From question to conversation.
01 / START
Share the context
Tell CITO what your organisation is trying to achieve.
02 / REVIEW
Explore the options
Discuss relevant benefits, services and considerations.
03 / CLARIFY
Understand next steps
Identify information needed for an informed review.
04 / CONNECT
Continue with CITO
Follow up directly with the team on your requirements.
Common questions
A few things to know.
Is member support only for healthcare?
CITO’s published member support material focuses particularly on healthcare. Its broader advisory work also includes retirement fund member communication.
Can CITO assess administration arrangements?
CITO Consult lists administration review services among its advisory offering.
Does this site provide a member portal?
No. This website provides information and a route to contact the consulting team; it is not a member account system.
Connected expertise
Explore adjacent services.
EXPLORE THE SERVICE
Healthcare consulting
Healthcare strategies, intermediary support, provider selection and member guidance.
View service ↗EXPLORE THE SERVICERetirement fund advisory
Fund design, strategy, contribution considerations and member communication.
View service ↗EXPLORE THE SERVICEGroup risk benefits
Advisory support around life, disability and critical illness group benefits.
View service ↗Begin here
Enquire about member & administration